Careers

Accounts Receivable Specialist
 Department: Accounts Receivable
 
Reports to: Collection Supervisors and/or Collection Manager
 
Primary Function: To engage in telephone conversations with consumers who have past due accounts with our clients in an attempt to secure payment in full or establish payment arrangements on the account.
 
Duties/Tasks:
  • Answer incoming consumer calls regarding delinquent accounts
  • Make outbound collection calls to consumer’s homes and/or
    place of employment regarding delinquent accounts
  • Send the appropriate collection letters when necessary
  • Carefully maintain and update account records according to
    written procedures

Education/Skills Required:
  • High school education is necessary, college education is preferred
  • Ability to effectively communicate with many different personality types
  • Ability to type with a good degree of speed and accuracy
  • Collection experience is not a must, but is preferred
  • Problem solving skills, i.e. dispute resolution, financial resources

Training: On-the-job-training will include collection techniques, applicable federal and state laws, and the collection software that is necessary to perform this job. The initial training period lasts for approximately 40 hours and is intense. The ability to retain a great deal of information is necessary.
 
All employees will be trained to comply with the FDCPA (Fair Debt Collection Practices Act). Before engaging in collection activity they will be tested on their knowledge of the Act. Within the scope of their job, employees must have access to, use of, and permission to disclose PHI (Protected Health Information) as minimally necessary to perform payment and/or collection services.
 
Employees will be trained to comply with all HIPAA (Health Insurance Portability and Accountability Act) regulations before engaging in collection activity. Employees will be trained to comply with the FCRA (Fair Credit Reporting Act) as it relates to their job at e-Recovery Solutions.
 
Environment: Fast-paced office setting.
 
Elements of the Job: Although some individuals will be difficult, challenging your ability to maintain your professional objectives, most will be reasonable and pleasant. You will become a negotiator with the ability to understand and work with people from different backgrounds and with varying views on the importance of debt repayment.
 
 
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e-Recovery Solutions, PO Box 826, Christiansburg, VA 24068. Phone (540) 382-2943 or (800) 277-2730. Fax (540) 382-5520
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