Resources

Remote Account Access
 At e-Recovery Solutions you can access and interact with your collection accounts via the Internet.
  • Access and review your patient/consumer account(s) 24 hours a day,
    7 days a week
  • Inquire on account balances that may include interest accruals and/or collection fees
  • Review patient/consumer payment history
  • Report account payments and/or adjustments to eRS
  • Upload your placements electronically
  • Upload accounts in hardcopy format by entering the data from your office
  • Notify eRS of account activity, i.e. new phone number, new address, employment, etc.
  • Notify eRS if a collection account should be cancelled (in accordance to Service Agreement)
  • Notify eRS of specific account information
  • Access statistical reports and customized analysis
  • Access your collection account inventory placed with eRS
  • Obtain information and correspond with eRS at your own convenience
  • Notify eRS when an account is included in a patient/consumer bankruptcy filing
  • Transmit your patient/consumer information on a secure and encrypted website
 
Getting Started with ClientAccessWeb
 If You Have Internet Access
Contact Anita Fizer:
    afizer@e-recoverysolutions.com
    800-277-2730 x 1050
    Local 382-2943 x 1050
 
You will be provided with:
    Client ID number
    User name
    Password
 
Training
 A demo will be provided, and we will give you tips on Internet connection speed.
 
You may also download instructions for using CAW.   CAW Instructions 
 
If You Don't Have Internet Access
  • Obtain an Internet Service Provider (ISP)
  • Dial-up service (lower speed) ranges from $0.00 - $25.00 per month. Low or no cost options may not be as dependable as higher cost options.
  • High Speed services, like DSL or cable modem are recommended. They range from $25.00 - $40.00 per month.
  • DSL and cable modem service is not available in all areas.
  • Contact your phone company to determine the availability of DSL in your area.
  • Contact your local cable company to determine if they offer cable modem service.
 
Link to CAW  Client Access Web 
 
 
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e-Recovery Solutions, PO Box 826, Christiansburg, VA 24068. Phone (540) 382-2943 or (800) 277-2730. Fax (540) 382-5520
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