Services

Our Strategy
Each step of the collection process requires an appropriate strategy. e-Recovery Solutions combines over 50 years of experience with the latest technologies to create a successful strategy for recovering accounts receivable.
 
Skiptracing - The Customer Must be Found, Their Ability to Pay Assessed
 What do you do if you need to contact your customer/patient in an effort to collect, and you can't locate the person with available information?
 
Skiptracing is an essential part of the collection process. e-Recovery Solutions has a wide variety of resources for the purposes of locating consumers who fall into this category, and for finding out more about their true ability to pay. These resources include but are not limited to the following:
  • National credit reports from Equifax, TransUnion, Experian
    and Dun & Bradstreet
  • Department of Motor Vehicles records
  • National databases for the purposes of obtaining up-to-date
    addresses and phone numbers
  • Individual internet based searches for the purposes of obtaining
    up-to-date addresses and phone numbers
  • Our own proprietary database of over two million records.
We also utilize a national bankruptcy database to determine if a consumer has filed bankruptcy. Most all of the resourses used for skiptracing are designed in such a way that minimal human intervention is required freeing up our AR Specialists to use their experience to convince our client's customers/patients to honor their commitment for the goods and/or services provided to them.
 
We conduct ongoing research and testing of existing and new resources in an effort to ensure that we are deploying the most effective methods available in the credit and collection industry.
 
Consumer Assessment
Effective Consumer Assessment is a must. Consumer Assessment is the process of assigning a value to an account based on the likelihood of payment. An assessment model to determine the likelihood of payment can be based on many different factors such as age, residential demographics, marital status, previous payment history and creditworthiness.
 
Various models are used based upon the type of account in question. For example, a utility collection account would need a different assessment model than say a government debt.
 
Accounts are segregated into groups based on their assessment value and procedures are established for each group. Consumer Assessment does not mean that some of the customers are forgotten; we attempt to collect each account that is placed with us, using both letters and phone calls. However, we place the highest degree of emphasis on those individuals who are most likely to pay, therefore, increasing the overall amount of revenue returned to our client."
 
Please see our Consumer Categorization Model.
 
Effective Collection Letters - Firm yet Fair
 We send highly persuasive letters, written by experienced collection professionals. Our letters focus on the benefits of paying and what we can do to help resolve the situation, as opposed making idle or illegal threats. All letters are reviewed by an attorney to ensure compliance with FDCPA. We are one of the few agencies that will send payment reminders to consumers who have made an arrangement to pay on a specific date in the future.
 
Successful Collection Calls - The Difference Between Mediocrity and Excellence
e-Recovery Solutions understands the difference between being aggressive and being assertive and why the second approach will not only get the job done, but will maintain better public relations for our clients.
 
Our Accounts Receivable Specialists are highly trained both in collection technique and customer service. Most have in excess of 6 years experience in the collection industry. e-Recovery Solutions requires AR Specialists to receive certification from our national association and we strongly encourage continuing education and personal development with custom designed in-house programs.
 
The e-Recovery Solutions approach creates communication that is more professional, and keeps our clients' public relations in the forefront. With experience in recovering millions of debts, we have perfected the process of successful debt collection.
 
Payment Options - Making Payment Easier and Convenient
e-Recovery Solutions accepts consumer payments in a variety of forms, including:
  • MasterCard™
  • Visa™
  • Check-by-phone
  • Western Union Quick Collect
  • TravelersExpress MoneyGram
  • Check-by-mail
  • Money order
  • Cashier's check
  • Cash in our office
  • Online payments (available 24/7)
Our Accounts Receivable Specialists are trained to press for the payment options that are both immediate and guaranteed and they do an excellent job in this area. In fact, approximately 50% of the payments are made by a method other than mail. Studies have shown that recovery is significantly improved by providing more payment options.
 
If payment-in-full is not possible, we are able to set up payments to be automatically deducted from the consumer's checking account or credit/debit card each time payment is due to avoid the risk of forgotten payments. This has proven to be very successful.
 
Credit Reporting - An Extremely Successful Collection Tool
Many of our clients ask that we place their delinquent accounts on the consumer's national credit report. This is one of the best ways to encourage payment as delinquent collection accounts can harm an individual's ability to secure various types of loans, mortgages or credit cards.
 
e-Recovery Solutions has an automated process in place to list delinquent accounts with all of the national credit reporting agencies, and have found this to be an effective long-term collection tool.
 
 
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e-Recovery Solutions, PO Box 826, Christiansburg, VA 24068. Phone (540) 382-2943 or (800) 277-2730. Fax (540) 382-5520
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